Click the “Forgot your password” link from the login page. A new password will be sent to the email on file.
Submit a question or report an issue on the website at https://elephant-trax.com/#contact
No, your contents are secured by your account and QR label. Even if someone has the QR label, they cannot see the contents of your account.
No, all content is backed up to the cloud. If you lose your device, all you have to do is install the app on your new device and login.