If your QR code is not scanning, first make sure the QR code label is clean, clear, and not damaged.

Try these steps:

• Scan in good lighting.
• Hold your phone steady.
• Make sure the full QR code is visible inside the camera frame.
• Do not scan too close or too far away.
• Clean the QR label if it is dirty or scratched.
• Make sure Elephant Trax has camera permission enabled.
• Close and reopen the app.
• Update the app to the latest version.

If the QR code still does not scan, the label may be damaged. You may need to use a new QR code label and assign it to the box again.

If your photos are not uploading, please check your internet connection first. Photo uploads require a stable connection.

Try these steps:

• Make sure your phone is connected to Wi-Fi or mobile data.
• Check that Elephant Trax has permission to access your camera and photo gallery.
• Try uploading one photo at a time.
• Close and reopen the app.
• Make sure you are using the latest app version.
• Restart your phone if the issue continues.

If photos are still not uploading, contact support and share your account email, device type, app version, and details about the issue.

If your item is not showing in search results, check that the item name, keywords, or notes were saved correctly.

Try these steps:

• Go to the Browse page and search again.
• Check if any filters are active.
• Clear filters and try searching again.
• Search using a different keyword or item name.
• Open the related box and confirm the item is saved there.
• Check if you are viewing by box or by image/item.
• Make sure the item was not deleted.

For better search results, add clear item names and keywords such as “iPhone charger,” “winter jacket,” or “tax documents.”

If your box is not showing after scanning a QR code, the QR code may not be assigned correctly, or the app may need to refresh the latest data.

Try these steps:

• Make sure you scanned the correct QR code.
• Check your internet connection.
• Close and reopen the app.
• Try scanning the QR code again.
• Go to the Browse page and search for the box label.
• Check if the box was deleted or if the QR code was reused.
• Make sure you are logged in with the correct account.

If the QR code was previously assigned to another box, check whether the existing details were overwritten or cleared.

If your subscription is active but premium features are not showing, try restoring your purchase.

Try these steps:

• Open the subscription or paywall screen.
• Tap Restore Purchase.
• Make sure you are logged in with the correct ElephantTrax account.
• Make sure you are using the same Apple ID or Google Play account used for the purchase.
• Close and reopen the app.
• Check that your subscription is active in the App Store or Google Play Store.

If the issue continues, contact support with your ElephantTrax account email and purchase details.

If you cannot log in, first check that your email and password are correct.

Try these steps:

• Make sure your email address is typed correctly.
• Remove any extra spaces before or after your email address.
• Check that you are using the same login method you used when creating the account.
• If you signed up with Apple or Google, use the same social login option again.
• If you forgot your password, use the Forgot Password option.
• Check your internet connection.
• Update the app to the latest version.

Please remember that different login methods may create different accounts. For example, email login and Apple login may open separate accounts.

If you are not receiving a verification email, please check your inbox, spam, junk, and promotions folders.

Try these steps:

• Make sure your email address is typed correctly.
• Remove any extra spaces from the email address.
• Wait a few minutes and check again.
• Tap resend verification email if the option is available.
• Check your spam or junk folder.
• Make sure your mailbox is not full.
• Try using a stable internet connection.

If you still do not receive the email, contact support and share the email address you used to sign up.

If you see a blank screen, the app may be loading slowly or may need to refresh.

Try these steps:

• Close and reopen the app.
• Check your internet connection.
• Restart your phone.
• Update ElephantTrax to the latest version.
• Log out and log in again if possible.
• Reinstall the app if the issue continues.

If the blank screen still appears, contact support with your device type, app version, and a screenshot or screen recording if possible.

If the app is slow or not loading, it may be related to your internet connection, device storage, or app version.

Try these steps:

• Check your Wi-Fi or mobile data connection.
• Close other apps running in the background.
• Close and reopen ElephantTrax.
• Restart your phone.
• Make sure you are using the latest version of the app.
• Free up storage space on your device if needed.

If the issue continues, contact support and include your account email, device type, and app version.

If you cannot add items, check that all required information is entered and that the app has the correct permissions.

Try these steps:

• Make sure you are logged in.
• Check your internet connection.
• Make sure camera and photo permissions are enabled.
• Try adding item details manually without a photo.
• Try uploading one item at a time.
• Close and reopen the app.
• Update to the latest version.

If you still cannot add items, contact support and explain where the issue happens, such as photo upload, item details, or QR setup.

If you cannot assign a QR code, first make sure the QR code is clear and your camera permission is enabled.

Try these steps:

• Go to the QR Setup step.
• Tap Assign QR Code.
• Make sure the QR code is inside the camera frame.
• Scan in good lighting.
• Check that ElephantTrax has camera permission.
• Make sure the QR code is not damaged.
• Check if the QR code is already assigned to another box.
• Close and reopen the app.

If the QR code is already connected to another box, ElephantTrax may show existing details and ask whether you want to keep or overwrite them. Review carefully before saving.

If your data is not syncing, check your internet connection and make sure you are logged in with the correct account.

Try these steps:

• Connect to a stable Wi-Fi or mobile data connection.
• Close and reopen the app.
• Pull to refresh if the option is available.
• Log out and log in again.
• Make sure you are using the same login method as before.
• Update the app to the latest version.
• Check if you are currently switched into a shared account.

If you are using Account Sharing, make sure you are viewing the correct account. A green bar at the top may appear when you are switched into another user’s shared account.

To update Elephant Trax, open the App Store or Google Play Store on your device.

Search for Elephant Trax. If an update is available, tap Update.

Keeping the app updated helps you access the latest features, improvements, and bug fixes.

You can reinstall Elephant Trax safely as long as your inventory is saved to your account.

Before reinstalling, make sure you know the correct login method you used to create your account, such as email login, Apple login, or Google login.

Steps:

1. Delete the Elephant Trax app from your device.
2. Reinstall it from the App Store or Google Play Store.
3. Open the app.
4. Log in with the same account and same login method.
5. Wait for your inventory data to sync.

Please remember that using a different login method may open a different account.

You can contact Elephant Trax support through the app, website contact form, or official support email.

When contacting support, please include:

• Your Elephant Trax account email
• Device type, such as iPhone, iPad, Samsung, or Android device
• App version
• A short description of the issue
• Screenshot or screen recording, if possible
• QR code photo, if the issue is related to scanning

Providing these details helps the support team understand the issue and respond faster.