At Elephant Trax, we want you to be satisfied with your purchase. This Refund & Return Policy explains how we handle lost, damaged, incorrect, missing, and returned physical products, including Elephant Trax QR labels.

Order Fulfillment

Some Elephant Trax products may be fulfilled and shipped through Amazon fulfillment centers or other approved fulfillment and shipping partners.

If your order was purchased directly through Amazon, Amazon’s applicable return and refund policies may also apply.

Reimbursements

You may be eligible for a replacement or reimbursement if we determine that your order was lost, damaged, incorrect, or incomplete.

Claims for lost or damaged orders should be submitted within 90 days of the promised or estimated delivery date.

Depending on the circumstances, Elephant Trax may:

• Replace the affected product with the same or equivalent product;
• Reship missing units; or
• Issue a full or partial refund for the affected products.

Any refund will generally be based on the amount paid for the affected product, excluding any non-refundable shipping charges where applicable.

Lost Orders

If your order has not been delivered within 7 days after the promised or estimated delivery date, please contact Elephant Trax support at support@elephant-trax.com so we can investigate the shipment.

Orders marked as delivered by the shipping carrier may require additional investigation before they can be considered lost or eligible for reimbursement.

We may request your order number, shipping information, and other documentation necessary to investigate the delivery.

Damaged, Incorrect, or Missing Items

If your Elephant Trax order arrives damaged, contains the wrong product, or is missing one or more items, please contact us at support@elephant-trax.com as soon as possible.

To help us review your claim, we may request the following information:

• Order number or Order ID;
• Product name;
• Quantity of affected items;
• Your name and shipping address;
• Proof of purchase;
• Photos of the shipping box or envelope;
• Photos of the shipping labels; and
• Photos or other evidence showing the issue.

Damaged Items

For damaged products, please provide:

• A description of the damage;
• Photos showing the complete product;
• Clear photos of the damaged area; and
• Photos of the product packaging where applicable.

Incorrect Items

If you received the wrong item, please provide:

• A description of what you ordered and what you received;
• Photos of the incorrectly received product; and
• Photos showing the product packaging, label, SKU, UPC, or other identifying information where applicable.

Missing Items

If an item is missing from your shipment, we may request:

• Photos of the inside of the shipping box or envelope showing the items received;
• Photos of the empty shipping package if the entire product is missing; or
• Photos of the product packaging if internal contents are missing.

Once we receive the required information, we will review your claim and determine whether a replacement, reshipment, partial refund, or full refund is appropriate.

Returns

Eligible physical Elephant Trax products may be returned in accordance with the applicable return conditions.

If your purchase was made through Amazon, you may be required to initiate the return through Amazon or follow the return instructions provided by Elephant Trax support.

For purchases made directly from Elephant Trax, please contact support@elephant-trax.com before returning a product. Do not send a return without receiving return instructions or authorization from us.

Once your return request is approved, we will provide the appropriate return instructions and, where applicable, a return authorization.

Customers may be responsible for return shipping costs unless:

• The product arrived damaged;
• The incorrect product was shipped;
• Items were missing from the order; or
• Elephant Trax confirms that the return resulted from an error on our part.

Returned products should be securely packaged and include any required return authorization information.

Return Processing

After the returned product is received, please allow up to 14 days for us or our fulfillment partner to inspect and process the return.

If the return is approved, the refund will be issued to the original payment method whenever possible. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, Amazon, or payment provider.

Digital QR Codes and Subscription Purchases

Digital QR codes, app subscriptions, and other digital Elephant Trax services may be subject to different refund rules than physical QR label orders.

Purchases made through the Apple App Store or Google Play Store are generally subject to the respective platform’s refund and billing policies.

For digital products purchased directly through the Elephant Trax website, please contact support@elephant-trax.com with your order information so we can review your request.

Contact Us

If you have questions about a refund, replacement, damaged shipment, missing item, or return, please contact:

Elephant Trax
Email: support@elephant-trax.com
Website: elephant-trax.com

Please include your order number and a brief description of the issue when contacting support.