Refund & Return Policy
At Elephant Trax, we want you to be satisfied with your purchase. This Refund & Return Policy applies to physical products purchased directly through the Elephant Trax website, including Elephant Trax QR labels.
Returns
We accept returns of eligible physical products within 30 days of delivery.
To be eligible for a return, the product should be:
- Unused and in its original condition;
- Returned with the original packaging, where applicable; and
- Accompanied by proof of purchase or your Elephant Trax order number.
Returns are accepted for both product issues and general reasons, including a change of mind.
To request a return, please contact support@elephant-trax.com before sending the product back. We will provide return instructions and the appropriate return address or return authorization.
Please do not send products directly to Amazon or any fulfillment center without receiving return instructions from Elephant Trax.
Return Shipping Costs
For returns due to a change of mind, ordering the wrong product, or another reason not caused by Elephant Trax, the customer is responsible for return shipping costs.
If the product arrives damaged, defective, incorrect, or incomplete due to an error by Elephant Trax or our fulfillment partner, Elephant Trax will cover the applicable return or replacement shipping costs.
We do not charge a restocking fee.
Original shipping charges are generally non-refundable for change-of-mind returns.
Amazon Fulfillment
Some orders placed through the Elephant Trax website may be stored, packed, shipped, or returned through Amazon Multi-Channel Fulfillment (MCF) or another approved fulfillment partner.
Although Amazon may handle the physical fulfillment or processing of a return, purchases made directly through elephant-trax.com remain Elephant Trax orders.
Customers should therefore contact Elephant Trax at support@elephant-trax.com to initiate a return. Elephant Trax will provide the applicable return instructions, including an Amazon fulfillment center return authorization when appropriate.
If you purchased an Elephant Trax product directly through Amazon.com, your purchase and return will instead be subject to the return policy and process applicable to your Amazon order.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or is missing one or more items, please contact support@elephant-trax.com as soon as possible.
Please provide your order number and, where applicable:
- Photos of the product;
- Photos of the damaged area;
- Photos of the shipping packaging;
- Photos of the shipping label; and
- Details of any missing or incorrect items.
After reviewing the claim, Elephant Trax may provide a replacement, reship missing items, issue a partial refund, or issue a full refund, depending on the circumstances.
Lost Orders
If your order has not arrived within 7 days after the promised or estimated delivery date, please contact support@elephant-trax.com.
Orders marked as delivered by the carrier may require additional investigation.
Claims relating to lost or damaged shipments should be submitted within 90 days of the promised or estimated delivery date.
Refunds
Once a returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method.
Please allow up to 14 days after we receive and approve the return for the refund to be processed. Additional time may be required for the refund to appear in your account depending on your bank, card issuer, or payment provider.
Digital QR Codes and Subscription Purchases
Digital QR codes, Elephant Trax subscriptions, and other digital services may have different refund rules from physical products.
Purchases made through the Apple App Store or Google Play Store are subject to the applicable platform’s billing and refund policies.
For eligible digital products purchased directly through Elephant Trax, please contact support@elephant-trax.com with your order information.
Contact Us
For questions about returns, refunds, replacements, damaged products, missing products, or delivery issues, contact:
Elephant Trax
Email: support@elephant-trax.com
Website: elephant-trax.com
Please include your order number and a brief description of the issue.